Key Components of the SAP Maintenance Service
KGT's post-implementation support for SAP DRC adopts a proactive "Maintain-Implement-Improve" strategy, offering a comprehensive range of services tailored to meet each client's unique requirements.
1. Proactive Monitoring & System Health Checks
- System Monitoring: Continuous oversight of the SAP DRC system to ensure optimal stability, performance, and seamless integration with other SAP modules.
- Preventive Maintenance: Scheduled evaluations designed to identify and resolve potential issues before they disrupt business operations, including performance tuning and error log analysis.
2. Regulatory & Legal Update Management
- Real-time Compliance: Swift implementation of legal and regulatory updates from global tax authorities, essential for adapting to evolving e-invoicing and statutory reporting requirements, such as changes in VAT, SAF-T, and e-invoicing.
- Add-On Support: Timely updates to KGT's proprietary SAP add-ons to ensure ongoing compliance and full integration with the core SAP system.
3. Incident and Issue Resolution
- 24/7 Support: A dedicated support team available to promptly address and resolve any technical or functional issues that may arise post-implementation.
- Problem Resolution: An end-to-end troubleshooting approach, beginning with error identification and progressing to root cause analysis and permanent solutions implemented directly within SAP, including the resolution of complex technical errors, data discrepancies, and communication failures with tax authority portals.
4. Continuous Improvement & Optimization
- Performance Optimization: Regular analysis and refinement of system processes to enhance efficiency and minimize manual intervention.
- Knowledge Transfer: Provision of updated end-user manuals and refresher training sessions for client teams to ensure effective management of the SAP DRC solution.
- Strategic Advisory: Best-practice recommendations and strategic guidance to assist clients in enhancing their tax control frameworks and leveraging new SAP DRC features.
Client Benefits
- Risk Mitigation: By ensuring the system is consistently updated with the latest tax regulations, this service minimizes risks associated with non-compliance, financial penalties, and operational disruptions.
- Resource Efficiency: Clients can concentrate on their core business activities while KGT's team of SAP-certified consultants manages the complexities of ongoing system maintenance and support.
- Maximized ROI: Continuous optimization guarantees that the initial investment in the SAP DRC solution continues to provide value through enhanced efficiency and streamlined processes.
- Seamless Operations: A single point of contact for all SAP DRC support ensures a smooth and uninterrupted experience for end-users.
KGT's post-implementation support for SAP DRC gives businesses peace of mind, enabling them to focus on growth while confidently fulfilling their global tax and reporting obligations.
We perform ongoing system monitoring and health checks, combined with preventive maintenance. This allows us to detect potential issues early and resolve them before they disrupt your business operations.
Yes. We ensure real-time compliance by quickly applying global tax and regulatory changes (such as e-invoicing, SAF-T, and VAT updates). Our proprietary SAP add-ons are also regularly updated to remain fully integrated with the core SAP system.
Our 24/7 support team is available to promptly analyze and resolve issues. We go beyond quick fixes, performing root cause analysis and implementing permanent solutions — including resolving technical errors, data inconsistencies, and communication failures with tax authority portals.
We regularly analyze processes to optimize performance and reduce manual work. In addition, we provide knowledge transfer through updated user guides and training, and offer strategic advisory services to strengthen your tax control framework and leverage new SAP DRC features.